We strive to deliver the highest quality custom cakes and ensure our customers are completely satisfied with their orders. We understand that sometimes things don’t go as planned. Here is our returns policy to address any issues that may arise:
Damaged Cakes:
If your cake arrives damaged, we offer the following options:Replacement Cake: We will provide a new cake of the same specifications at no additional cost.
Refund:
You may opt for a full refund of the purchase price.
How to Request a Refund or Replacement:
Same-Day Notification: To be eligible for a refund or replacement, you must notify us of the damage on the same day of delivery.
Proof of Damage:
Please provide clear photographic evidence of the damaged cake along with your request.
Contact Us:
Reach out to our customer service team via email or phone on the day of delivery. Include your order number, photos of the damaged cake, and your preferred resolution (replacement or refund).
Review and Response:
Our team will review your request and respond within 24 hours to confirm the next steps.
Resolution:
For replacements, we will arrange for a new cake to be made and delivered at the earliest possible convenience.
For refunds, we will process the refund to your original method of payment within 3-5 business days.
Contact Information
Email: [email protected]
Phone: 07555187472
We appreciate your understanding and cooperation. Your satisfaction is our top priority, and we are committed to resolving any issues promptly and effectively. Thank you for choosing CWcustomss!
Privacy PolicyEffective Date: 13/08/2024 CWCustomss ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you submit data through our app, including but not limited to the contact form.Information We CollectWhen you submit a contact form on our app, we collect the information you provide, such as your name, email address, phone number, and any other details you include in your message.How We Use Your InformationThe information you submit through the contact form will be used to:Respond to your inquiries and provide customer support.Improve our services and enhance your user experience.Communicate with you about updates, promotions, and other relevant information, provided you have consented to such communications.Data Sharing and DisclosureWe may share your information with third-party service providers who assist us in operating our app and providing services to you. We will ensure that these third parties maintain the confidentiality of your data and comply with applicable data protection laws.Data SecurityWe implement appropriate security measures to protect your information from unauthorized access, disclosure, or misuse. However, please be aware that no method of data transmission or storage is completely secure.ConsentBy submitting the contact form, you consent to CWCustomss collecting, using, and disclosing your information as described in this Privacy Policy.Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.Contact UsIf you have any questions about this Privacy Policy or the practices of our app, please contact us at 07555 187472.